Submit enough information to identify the issue
Email support@spicychat.ai with your name, contact information, and a clear description. Include a direct reference to the relevant content and explain the concern. We may ask for further information or documents needed to investigate.
Our complaints procedure provides review and resolution within five business days of submission. General complaints do not necessarily receive an individual outcome notice; the depicted-person removal procedure below includes specific notification requirements.
support@spicychat.aiRequests from a depicted person
If you are depicted without consent, or are an authorized representative making that request, identify the material and explain the lack of consent. Our procedure requires a decision notice within five business days of submission.
When evidence establishes illegality or other applicable non-compliance, the procedure calls for immediate removal. A report begins a review; filing one is not proof that every allegation has already been established.
Appeal a refused removal request
A depicted person can appeal a refusal by emailing support@spicychat.ai with the subject Removal Appeal. A different team member reviews the appeal, and the procedure requires an appeal-decision notice within five business days of its submission.
Those five business days are a decision period, not a separately stated deadline for filing an appeal. If a qualifying non-consent removal disagreement remains after that appeal, an independent neutral body reviews it. Its decision is binding and we bear the review costs under this procedure.
Use the process for its intended purpose
The independent-review route described here applies to the qualifying removal dispute, not every account moderation or billing disagreement. Use the appropriate account or payment support route for those issues.
Do not submit knowingly false, abusive, or wholly unjustified reports. Keep your request factual and avoid republishing the disputed content in community channels while asking for review.
Questions
How do I appeal a refused non-consensual-content removal request?
A depicted person or authorized representative can email support@spicychat.ai with the subject Removal Appeal. Include the earlier request and decision references so a different team member can review it.
Does the five-business-day appeal period mean I must file within five days?
No. Our five-business-day period concerns notification of the appeal decision after submission. It is not a separate filing deadline.