SpicyChat Refund Policy and Payment-Provider Conditions

Eligibility and exclusions

Our policy makes fees non-refundable once the login details have been used on the Portal. Non-use, or an access issue not caused by SpicyChat, does not itself establish eligibility. Partial-month refunds and credits are excluded.

There is no general purchase-based money-back window stated in this policy. Do not confuse a refund-processing period with a right to submit every purchase for reimbursement within that number of days.

How an issued refund is handled

Where a refund is issued, it is returned through the original payment method rather than cash or a paper check. Our policy provides for issuance within ten days of communication with Client Relations. That is not a separate promise about when a bank or provider will show a completed posting.

A payment method that cannot support refunds, including cryptocurrency, can be excluded. Some providers, including Apple, handle requests themselves; their outcome and issuance method are not guaranteed by SpicyChat.

Incorrect pricing and a cancelled order

An order based on an incorrect price or information listing can be cancelled. If a charge has already been taken for an order cancelled on that basis, the policy provides for a credit of that charge. The order-cancellation condition matters; an ordinary price change is not the same event.

Prepare a billing request

Contact support with the purchase date, amount, currency, provider, transaction reference, and a concise explanation. Include the cancellation confirmation if renewal is part of the issue. Do not send full card details, a security code, or an account sign-in code.

If your immediate goal is to prevent the next renewal, follow the cancellation process separately. Sending a refund email does not by itself turn off a recurring subscription.