Identify the affected part
| Symptom | First useful check |
|---|---|
| The whole site does not open | Connection, browser, and an announced service incident |
| Email sign-in code is missing | Address, spam folder, and original sign-in method |
| Only image generation fails | Image fair-use notice and feature access |
| A reply is slow but the page works | Selected model, generation queue, and current notices |
| Chats or subscription seem missing | Whether you signed into the original account |
Try a small set of reversible checks
Keep a copy of any unsent text. Refresh once, confirm your connection, and try a current browser or a normal window if the issue appears only in a restricted session. If you clear site data, make sure you can sign back in first.
Repeatedly sending the same request can make a capacity or rate-limit problem worse. Read a Too many requests notice carefully and allow the relevant cooldown. Image fair-use capacity is separate from ordinary text generation and may recover as recent usage falls away.
Check announcements and report useful details
We use community announcements for incident updates. An old discussion or an error on one device does not establish that the service is down for everyone. Look for a current announcement and its most recent update before drawing that conclusion.
If there is no announced explanation, send support the time and time zone, device and browser, affected feature, and exact error message. A redacted screenshot can help. Do not include a sign-in code, full payment-card details, or unrelated private chat text.
Questions
Is SpicyChat down right now?
Check current service announcements for an active incident and the latest update. If the issue is not announced, identify the affected feature, try the relevant browser or account checks, and report the exact symptom.
Why does image generation say Too many requests?
Image generation has separate fair-use controls based on recent activity. Capacity can recover automatically. That message does not necessarily mean the whole chat service is unavailable.